FAQ

Yes, all crystal décor ornaments are 100% handmade by our artists. There is no printing involved in the process. Our artists use only the highest-grade minerals, natural elements, and ethically sourced materials

If you are unsatisfied with your purchased product, contact us within 30 days of receiving it, and we will offer you a full refund. Alternatively, you can request a redo completely free of charge.

Each crystal décor piece is meticulously handcrafted and may take anywhere from 1 to 4 weeks to create, depending on the size and complexity of the design.

Yes, we welcome custom orders! If you have a specific design, shape, or size in mind, please contact us to discuss your vision. We will work closely with you to create a unique piece tailored to your preferences.

Yes, we use the highest-grade natural minerals and elements to grow and shape the crystals in a controlled environment, ensuring their purity and exceptional quality.

Yes, we ship worldwide. For more details on shipping rates and options, please refer to our Shipping Worldwide section or contact us directly for assistance.

Crystal décor pieces are delicate and require gentle handling. Use a soft, dry cloth to clean them and avoid exposing them to direct sunlight, moisture, or extreme temperatures for prolonged periods.

We occasionally share behind-the-scenes glimpses of our creative process on our social media platforms. Follow us to learn more about how each unique piece comes to life.

Yes, we provide elegant gift packaging upon request. Let us know if your order is a gift, and we’ll make it extra special.

Our crystal décor pieces are celebrated for their natural hues and textures. While we don’t typically add colors, we can customize finishes or hues upon special request.
In the unlikely event that your order arrives damaged, please contact us immediately with photographs of the damaged item and packaging. We will work with you to resolve the issue promptly, either by providing a replacement or offering a refund.
Absolutely! We love collaborating with professionals to create bespoke crystal décor pieces that complement specific projects or themes. Get in touch to discuss your requirements.
Yes, sustainability is a core part of our ethos. We use eco-friendly processes wherever possible and ensure all materials are responsibly sourced.
Our products range in size from small ornaments and table décor to larger statement pieces. If you have specific dimensions in mind, we can accommodate custom sizing.
Currently, visits are by appointment only. Contact us to schedule a visit and experience the artistry behind our crystal décor.
Custom orders typically take 4 to 6 weeks to complete, depending on the complexity and size of the piece. We’ll provide a timeline when discussing your order.
Each piece undergoes a meticulous quality-check process before it is shipped. Our commitment to craftsmanship ensures that every item meets the highest standards of beauty and durability.
Most of our products are designed for indoor use, Contact us for more information on weather-resistant options.
For larger pieces, we can recommend or coordinate with professional installers to ensure proper placement and care.
Yes, all orders come with tracking details, so you can monitor your package until it arrives at your doorstep.

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